Refund policy

Warranty, Returns, Exchanges & COD Policy

At TechGear Pakistan, we are committed to delivering reliable products and a transparent shopping experience. Please review our policies carefully before making a purchase.

Warranty Policy

General Warranty Terms

  • All products come with a warranty as per the manufacturer, supplier, or distributor terms.
  • TechGear Pakistan acts solely as a reseller, and warranty claims are handled according to the respective brand policies.
  • Warranty covers manufacturing defects only within the specified warranty period.
  • A valid original invoice is mandatory for all warranty claims.
  • If a warranty card is applicable, it must be collected at the time of purchase.

Important Conditions

  • Customers are advised to check products at the time of delivery/pickup. Warranty begins once the invoice is issued.
  • Warranty will be void if:
    • The product is physically damaged, burned, or rusted due to environmental conditions
    • Warranty stickers or serial numbers are tampered with
    • The product is not returned in proper protective packaging
  • Not Covered Under Warranty:
    • Accidental or physical damage
    • Electrical surges or voltage fluctuations
    • Software-related issues
    • Accessories such as cables, adapters, and consumables (e.g., cartridges/toners)

Warranty Claim Process

  • Approved claims will be repaired or replaced by the manufacturer/supplier at their discretion.
  • Processing time may take 3 to 6 weeks depending on the product and vendor.
  • If a product is discontinued, an upgrade option (with price difference) or partial refund may be offered.
  • Some products may have a limited warranty (e.g., first year free, extended years paid).

Special Cases

  • International Warranty: Customers must directly contact and register with the manufacturer.
  • Used Products: Covered under checking warranty only at the time of purchase.
  • Pre-Built PCs: Warranty becomes void if the casing is opened or components are modified without approval.
  • Displays (LED/LCD): Dead pixels or minor dots may not be covered unless specified by the manufacturer.

Return & Exchange Policy

Eligibility for Returns

We accept returns only if:

  • The request is made within 3 days of purchase/delivery
  • The product is sealed, unused, and in original packaging
  • The item is in resalable condition

Non-Returnable Items

  • Opened or used products
  • Products with broken seals
  • Special order / backordered items
  • Items reported damaged after 24 hours without proof

Damaged or Incorrect Items

  • Any shipping damage must be reported within 24 hours
  • A clear unboxing video is required as proof for claims

Return Process

  1. Email us at info@techgear.com.pk within 3 days
  2. Provide your order number and issue details
  3. Once approved, follow the return instructions provided

Note:

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable

Refund Policy

  • Refunds are processed after inspection and approval
  • Amount will be refunded via the original payment method
  • Only eligible returns will be refunded

Order Cancellation & Cash on Delivery (COD) Policy

TechGear Pakistan reserves the right to cancel or refuse any order at its discretion.

Reasons for Cancellation Include:

  • Product is out of stock or unavailable
  • Incorrect or incomplete customer information
  • Repeated COD order rejections by the customer
  • Orders flagged as suspicious or high-risk
  • Pricing errors or technical issues

Important Notes

  • Orders may be cancelled at any stage, even after confirmation
  • If payment has been made, a refund will be processed accordingly
  • No compensation will be provided for cancelled unpaid orders

By placing an order, you agree to these terms and conditions.

Governing Law

These policies are governed by the laws of the Islamic Republic of Pakistan.

Any disputes shall fall under the jurisdiction of the courts in Karachi, Sindh, including relevant consumer courts.